FAQ

Do you accept credit cards?: No. Card networks decline to underwrite research-chemical suppliers as a category. We collect payment by Zelle. This is standard for research supply, and it is why the exact amount and order reference we send you matter — they are how your payment is matched to your order.
When is my order confirmed?: When payment is received. Submitting an order does not reserve stock or confirm the order. If something sells out between your order and your payment, we will tell you immediately and refund or substitute at your direction.
How long until I get payment instructions?: They are sent immediately — they are in your order confirmation email. If it has not arrived within a few minutes, check your spam folder, then email support@rawbiotech.com.
What do I put in the payment memo?: Your order reference, exactly as shown — it looks like RB-240101-A7K2. Nothing else needs to go in that field.
The name in my banking app doesn’t match what I expected.: Check it against your invoice email — that email names the payee you should expect to see. If your app shows something the invoice does not, stop and email support@rawbiotech.com before sending anything.
When does my order ship?: Orders confirmed before 2:00 PM MT ship the same business day via FedEx 2Day. You'll receive tracking by email.
Can you tell me how to reconstitute or use a product?: No. We supply research materials by specification and do not provide reconstitution, dosing, administration, or usage guidance of any kind. This applies to every product and every customer.
Are your products safe for human use?: No product sold by Raw Biotech is intended or approved for human or veterinary use. These are research materials for laboratory work only.
Where are your products made?: Synthesis, vialing, and lot testing all take place in the United States.
Can I get a COA?: Yes. Every lot has one, linked from its product page, or searchable by lot number at /testing/lookup. If you can’t find yours, email support@rawbiotech.com.
Do you take returns?: No, and all sales are final once payment is processed. Once material has left our control we cannot verify how it was stored, so it cannot be restocked or resold. If we shipped the wrong item, or an item that does not conform to the certificate of analysis for its lot, email support@rawbiotech.com within 7 days and we will replace it.